Shipping & Returns
Thanks for shopping with Aussom Shop (Aussom Aussie BBQ). Here’s a quick summary of how we ship and handle returns. For the full legal wording, see our Shipping Policy and Refund Policy.
Shipping
- Processing: Orders typically process in 2–4 business days (Monday–Friday, excluding holidays). Weekend/holiday orders start the next business day.
- Carriers: We ship with USPS, UPS, or FedEx, depending on size, weight, and destination.
- Transit: Once shipped, standard delivery is usually 3–8 business days (estimates only; carrier delays can happen).
- Free shipping: Free shipping on orders of $50+ (coffee orders $75+), after discounts, before tax, unless otherwise stated. When the threshold isn’t met, standard carrier rates apply at checkout.
- Tracking: You’ll get a confirmation email with a tracking number when your order ships (allow 24–48 hours for carrier updates).
Returns & refunds
- Window: 30 days from delivery to request a return (see the Refund Policy for eligibility details).
- Food products: Opened or used food items—including sauces, rubs, hot sauces, and provisions—are not returnable, except for wrong item, damage in transit, or verified defect.
- Apparel: Eligible unworn items (e.g. T-shirts & aprons) may be returned if they meet the Refund Policy conditions.
- How to start: Email ozorders@aussomaussie.com for a Return Authorization (RA) before sending anything back. Unapproved returns may not be accepted.
- Return address: Aussom Aussie BBQ, 10632 N Scottsdale Rd, Scottsdale, AZ 85254
- Phone: (844) 428-7766
Full details: Shipping Policy · Refund Policy